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RECALL

Get the latest updates on safety recalls, which uphold the highest standards of care for Lexus drivers.

RECALL INFORMATION

All current Lexus recall campaigns are precautionary. In normal circumstances we would look to complete any outstanding recall immediately. At this time we must follow Government advice so this is not possible. Once this period ends, we will invite you to have the work completed. You should remain confident to drive your Lexus, however, if you would like to discuss this please contact your Lexus center.


1. USE THE RECALL CHECKER OR LOGIN

Enter your VIN to discover if your vehicle has been affected or login to Lexus.


2. BOOK AN APPOINTMENT

Book an appointment online to easily pick the retailer and date that suits you the best.


3. BRING IN YOUR CAR FOR REPAIR

The dealer is going to take care of your vehicle and solve the issue as soon as possible.

RECALL CHECKER

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Frequently Asked Questions

Every year, millions of cars are recalled by carmakers for many different reasons. Here, Lexus is no exception. As we care about the safety of our customers, we strive to recall and repair cars as quickly and efficiently as possible.

Usually, you'll be notified in writing or by a personal call from your Lexus Centre. In addition to this, you can use the recall checker available here to see if your Lexus is affected. All you need to do is enter your Vehicle Identification Number (VIN). Alternatively, you can log in to My Lexus, or call your Lexus Centre.

Your car’s 17-digit Vehicle Identification Number can be found in the car registration document or on your Lexus. For the exact location on your Lexus, please consult your owner's manual or check here: [insert VIN location image]

If appointments for a specific recall campaign are already available in your region, you can book one online, or call your Lexus Centre to schedule the work.

Depending on where you live in Europe, you may be contacted by your Lexus Centre, Lexus head office or the local automotive authority in your country.

You can find out by using the Lexus recall checker [link here]. Alternatively, your local Lexus Centre will be able to help you confirm this.

Usually you'll be able to keep driving a Lexus affected by a recall. If you need to stop driving your car, we will contact you directly to say so. You can always contact your Lexus Centre to find out more. Nevertheless, we encourage you to have any open recall-related servicing done on your Lexus as soon as possible.

Lexus is world-leader in quality and rigorously tests every aspect of each car during production. After cars are delivered to our customers, we continue to monitor the performance of our vehicles through our own internal processes, together with feedback from Lexus Centres and our customers. When an issue is identified we believe we are acting in your best interest by recalling your car.

No, only Lexus-trained technicians should complete the modifications required for recalls.

Please rest assured, all recall-related service / repair costs will be covered by Lexus.

This depends on the model and nature of the recall. Your Lexus Centre will keep you informed and help get your Lexus repaired as quickly as possible.

A replacement Lexus may be offered to you for certain recall campaigns. Please note that arrangements for replacement cars may vary depending on where you live.

To reduce any potential risk and for your peace of mind, we recommend that you act promptly.

We recommend that you act promptly once you find out your Lexus has been affected by a recall. We will then do our utmost to make sure your Lexus is quickly repaired.

There is no need to worry about the resale value of your Lexus. Independent studies show that recalls have almost no effect on a car's value.

Yes, you can, but you must inform the new owner that your Lexus is subject to an outstanding recall.

It’s our understanding that no motor insurance policy is affected by an outstanding recall.

Please rest assured, the Lexus technicians who carry out the recall repairs are trained to the very highest standards and will take care that your Lexus is returned in perfect condition.

Please inform Lexus and the authorities (if required by law) that you no longer own the vehicle.