CUSTOMER SERVICE
SERVICE & MAINTENANCE
LEXUS SELF-CHARGING HYBRID
OVER ONE MILLION LEXUS SELF-CHARGING HYBRID CUSTOMERS
Remarkable fuel efficiency. Low emissions. Unparalleled luxury. It’s no wonder so many drivers have switched to Lexus Hybrid. Lexus’s introduction of full hybrid power to the luxury car market in 2005 paved the way for every model in its range to feature the technology. In anticipation of the future we stopped selling diesel engines over 5 years ago. Around the world, Lexus currently sells 10 hybrid models, the largest full hybrid line-up of any premium car brand so we are experts in self charging hybrid technology.
15 YEAR LEXUS HYBRID BATTERY EXTENDED COVER
At Lexus we are proud to be pioneers in self charging luxury hybrid technology and we know that a common question among customers who want to move to a hybrid is the lifespan of the hybrid battery and the cost of replacing it if something goes wrong.
On top of our comprehensive 5 year or 100,000 Km Hybrid Battery Warranty, customers can benefit from our Hybrid Battery Extended Cover which ensures an additional year or 15,000 KMS (whichever comes sooner) of cover. This can be renewed up to the 15th anniversary of the car's registration, with no limit on total kilometres. Hybrid Battery Extended Cover is included when you have a Hybrid Service carried out on your vehicle only by your Authorised Lexus Retailer who will be happy to provide further details. The Lexus Hybrid Health Check (HHC) is free with any Hybrid Service.
LEXUS 3 YEAR CARE PACK
THE NO-COST MAINTENANCE PLAN, INCLUDED WITH EVERY NEW LEXUS PASSENGER VEHICLE.
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3 Year Servicing
Lexus 3 Year service Care Pack gives you 3 years servicing with your new Lexus. Not only will it offer you greater convenience, it can save you money too.Nobody is better qualified to service your Lexus than Lexus trained technicians. As well as having the best people looking after your vehicle, only Lexus Genuine Parts will be fitted. This means that each part will fit perfectly and meet the high quality standards of your vehicle. The customer’s entitlement to the services ends, whichever is applicable, either three years or after 45,000km’s*(c) of driving on the vehicle, whichever comes first.
Your vehicle will receive a free wash and vac afterwards and a vehicle health check report.
1) First Service
During the first service our experienced Lexus technicians replace the engine oil and oil filter of your vehicle and conduct a thorough Health and Safety check according to Toyota schedule. This will cover the braking system, steering system, lighting and tyres whilst topping up the under-bonnets levels as necessary.2) Second Service
During the second service our Lexus technicians conduct a full Health and Safety Service according to Lexus schedule.The engine oil and oil filter, air filter, fuel filter, spark plugs are replaced if required. The brake fluid is changed and the cabin filter is replaced with this service.
Your vehicle will also receive a free wash and vac afterwards and a vehicle health check report.
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3) Third Service
Lexus 3 Year service Care Pack gives you 3 years servicing with your new Lexus. Not only will it offer you greater convenience, it can save you money too.During the third service Lexus technicians replace the engine oil and oil filter of your vehicle and conduct a thorough Health and Safety check according to Lexus schedule. This will cover the braking system, steering system, lighting and tyres whilst topping up the under-bonnets levels as necessary. Your vehicle will receive a free wash and vac afterwards and a vehicle health check report.
Eligible vehicles
This offer is limited to Lexus vehicles sourced only from Lexus Ireland, purchased from a Lexus Retailer in the Republic of Ireland.Participants
The party contracting to supply the 3 Year Service Care Pack to the customer is Lexus Ireland. Lexus Ireland sub-contract the provision of the service to a Main Lexus Retailer and/or Authorised Repairer.Contract duration
The effective valid date and duration of the Contract are specified in the welcome letter. Each service must be carried out within 1 month/1,500km of the scheduled service date as detailed in the service booklet. The Contract shall end automatically without any further notification from either party and without any compensation or refund being due by either Party to the other, either on the expiry of the Contract duration as specified in the welcome letter, or if the mileage on which the regular maintenance operation is exceeded. The maximum number of services that can be availed of is three. -
Transfer of the contract
Lexus 3 Year service Care Pack gives you 3 years servicing with your new Lexus. Not only will it offer you greater convenience, it can save you money too.In the event that the customer re-sells the Vehicle to any third party within the country in which the Vehicle has been purchased from the Lexus Retailer or Authorised Repairer, the customer may assign his/her rights and obligations pursuant to the Contract to such third party without notification to the Main Lexus Retailer and or Authorised Repairer.
Provision of the maintenance services
The 3 Year Service Care Pack shall cover the following Maintenance Services: Two Intermediate Service and one Full Service in accordance with the service schedule in your service booklet including required maintenance operations (i.e. labour and service parts) prescribed by the manufacturer and which are explicitly specified in the service booklet for the Vehicle, i.e. the required maintenance operations scheduled at 1yr/15,000km or 1yr/20,000km whichever occurs first, and, for such regular maintenance operations, only those specific tasks and services that are specified in such service booklet.For the avoidance of doubt, in the event that the customer does not present the vehicle to a Lexus Retailer or an Authorised Repairer for one of the aforementioned required maintenance operations, such non-performed required maintenance operation shall not be replaced by an additional regular maintenance operation (e.g. if the customer omits to present the vehicle for the required maintenance operation if due at 30.000km, he/she shall not be entitled to replace that required maintenance operation by another later e.g. one at 60.000km).
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For the avoidance of doubt, any task or service in relation to the Vehicle other than the Maintenance Services shall not be part of the 3 Year Service Care Pack.
The 3 Year Service Care Pack shall not include the following tasks or services:
(1) Replacement of tyres or inner tubes.
(2) Results from misuse or negligence on the part of the customer or any other user of the vehicle whether overloading, excessive speed, use of unsuitable lubricants, fuel and other products. It is the user’s responsibility to ensure tyre pressure, oil level, water level, anti-frost protection, etc. are regularly checked and topped up/maintained as required between the required service schedules.
(3) Bodywork and paintwork, upholstery, work on non-original radio equipment and accessories not originally fitted by the manufacturer, also the replacement of glass.
(4) Any repairs that result from accident, theft, fire, vandalism, natural disasters or other causes must be treated as extraneous in the context of normal use of the Vehicle.
(5) Replacement of Brake Pads and Brake Discs.
HYBRID HEALTH CHECK
Our hybrid vehicles are powered by Lexus Hybrid Drive technology – the original and most sophisticated of all premium hybrid systems, so our technicians are uniquely experienced in Hybrid servicing.
An annual Hybrid Health Check is the best way to ensure you are getting the most out of your Lexus Hybrid, ensuring that this progressive technology continues to reward you with unrivalled driving pleasure for many years to come.
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Hybrid System Test
Our technicians will test the entire Hybrid system and provide you with a written report detailing the health of your Hybrid vehicle.
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Hybrid Health Check
The Hybrid Health check is free of charge as part of any Lexus Service.
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Details Explained
All of the details will be explained to you, and if any work is needed to maintain the system's performance, we will always talk you through the points that need attention.
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Benefits
You will benefit from an extra 1 year or 15,000 kilometres (whichever comes sooner) hybrid battery warranty extension with each Hybrid Health check. This is available up to the 10th anniversary of the vehicle’s registration with no limit on total mileage. Terms and Conditions apply, please contact your Lexus Dealer for full details.
LEXUS ACCIDENT REPAIR
If your Lexus needs repair following an accident, we would always recommend that you take it to the people who know your vehicle best and maintain meticulous standards in everything they do. Your Lexus Retailer achieves these benchmarks. Our specialist repair professionals are highly trained and fully equipped with the latest technology, so all work is completed to the very highest levels. Only genuine parts are used and your vehicle is returned to NCAP standards: in other words, it will be as good as new. A courtesy car will also be provided while your Lexus is being repaired.
BENEFITS
FREE VISUAL SAFETY CHECK
You can book a free visual safety check at any time at your local Lexus Retailer. This is a comprehensive inspection of your vehicle, checking everything from bodywork to brakes. You'll be provided with a report at the end of the check highlighting any work needed urgently and we will also advise you of any work that may need to be done in the near future.
