LEXUS GALWAY WINS RETAILER OF THE YEAR AWARD 2025.
Lexus Galway is delighted to have won the Lexus Retailer of the Year Award 2025 which was awarded recently by Lexus Ireland. The Retailer of the Year award recognises leading performance across several key performance indicators on both the sales and aftersales business. Lexus Galway is the first retailer in Ireland to achieve the 5-star level in both sales and aftersales customer experience which is measured across a wide range of criteria. In addition, it recognises all Lexus Galway’s team members relentless focus on delivering great customer experiences based on the ancient Japanese concept “Omotenashi” where we will treat everyone as a guest in our home. Omotenashi is instilled deep in our Lexus Galway dealership culture, principals and mindset. It is this mastering the art of Omotenashi that gives us the ability to anticipate a driver’s needs and the needs of others, before they arise, allowing us to make every customer experience and interaction with our team truly amazing.
Lexus Galway was also the First Ever Irish Winner of the European Kiwami Award in honour of Lexus’ Finest European Retailers. The European Lexus Kiwami Award recognises excellence in business and customer service and reflects Lexus Galway’s commitment to “making luxury personal” and delivering unique “Omotenashi” hospitality to all Lexus customers. This is the first time a Lexus dealership in Ireland has won this prestigious European Kiwami award.
Commenting on the award Enda Brennan, Lexus Sales Manager says “We are delighted to win the Lexus Retailer of the Year award 2025, our second consecutive year achieving this accolade. This award recognises our excellent customer service in both sales and aftersales and our record sales and premium car market share in Galway in 2025. It is a testament to our entire Lexus Galway team’s dedication and commitment to delivering unique “Omotenashi” hospitality to all our Lexus customers. Whether you’re considering your first Hybrid or Plug-In Hybrid or ready to go Fully Electric, our Lexus range has a model to suit you, whatever stage you are on your electric journey. Our Lexus Sales Team are always available to give you personalised guidance and Test Drives to help you choose the right vehicle for your lifestyle. We look forward to welcoming our new and existing customers and exceeding customer expectations and customer experience in the year ahead.”
For more details contact Lexus Galway on 091 336250 or email: sales@lexusgalway.ie